"In the search for your destiny, you will often find yourself
obliged to change direction." 

Paulo Coelho


Workplace Communications: It's All About You

Miscommunications is one of the key factors affecting business productivity and personal growth. This course is for those in front-line, mid-level, and senior positions who want to understand the impact of positive and negative energy in a workplace; divert time spent on personal issues to time spent on business productivity and career enjoyment; and apply learned techniques to reduce overreaction or feelings of being overwhelmed. Participants will learn how to set healthy, professional boundaries in the work environment; develop an inclusive approach to communication to improve the flow of information and reduce administrative redundancy; and improve skills and efficiencies in communications such as e-mail and phone work. 

Learning Objectives

  1. Maintain a sense of self-control and detachment under stressful conditions
  2. State the basic principles behind miscommunication
  3. Describe and demonstrate how to reduce overwhelm and overreaction during communication
  4. Set healthy and professional boundaries
  5. Describe how to approach various personality styles
  6. Describe how perceptional shifts in attitude can produce immediate results
  7. Demonstrate improved skills and efficiencies in standard communications
  8. Demonstrate personal responsibility and self mastery as an advantage in communications
 Course Topics/Content
  • Why miscommunications occur
  • How people react to miscommunications
  • How the learner reacts to miscommunication
  • The assessment of “office archetypes” and behaviour models
  • How we are evaluated in communications
  • The difference between familiarity and professionalism
  • The 4 major pitfalls in communication and how we can avoid them
  • Setting healthy relationship boundaries
Yes You Can: Dealing with Overwhelm
There is increasing acknowledgement that excessive stress is directly linked to decreased productivity. Research shows that the traditional coping strategies to handle stress are no longer as effective as they once were. This powerful, highly interactive course is designed for any front-line, supervisory, or executive-level manager who is open to new ways of handling the overwhelm of workplace demands. Participants will explore current organizational trends and the sources of information overload; recognize current coping patterns and beliefs that create stress and hinder positive change; learn to implement strategies for a personal position of choice and control in reactive or negative situations; use advanced focus techniques, including meditation, to mobilize internal resources and combat perpetual overwhelm. This course is co-facilitated with instructor Georganne Oldham.

Learning Objectives

  1. Identify why current workplace coping strategies for overwhelm no longer work, and apply new principles for positive change.
  2. Identify the consequences of stress and overwhelm on a physical, mental and emotional level.
  3. Identify and address the impact of the leader’s role in managing “overwhelm” at work.
  4. Examine negative situations and behaviours with an increased sense of control and detachment.
  5. Mobilize internal resources and achieve a sense of balance and security, utilizing specific focus techniques and skills.
  6. Develop a personal action plan to address overwhelm
Course Topics/Content
  • Sources of overwhelm in today’s organizations
  • Ways of coping or not coping, today
  • Effects of stress physically, mentally and emotionally
  • Identifying repetitive behaviours that encourage overwhelm
  • Detaching from the overwhelm
  • Tools for detaching
  • Managing obstacles to new approaches to overwhelm

When you live your life with an appreciation of coincidences and their meanings, you connect with the underlying field of infinite possibilities.                     Deepak Chopra

Not your average business communications course - it was really interesting, engaging and useful.
 Beth - May 2008

This is one of the best courses I have ever taken. Julie - The Justice Institute of BC

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